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FAQ’s (Frequently Asked Questions)

SIGN UP

How do I sign up?
You can sign up by clicking on the Sign Up link located at the top of most pages.

Do I have to enter all my information?
No. But you will need to enter a user name, password, and email address.

Is my user name case sensitive?
No. The user name is not case sensitive.

What do you do with my email? Will it be shared or sold?
No. Your information is never shared or sold.See our terms and conditions and privacy policy for more info.

Can I really sign up for free?
Yes. It is absolutely free to sign up for one month. After one month, you’ll be charged just $19 per year.

Once I sign up, what do I do?
Once you sign up, you’ll be directed to the Login screen. Simply enter your user name and password to begin using My House In The Cloud.

LOGIN

Do I use my user name or email address to login?
Either one will work.

What if I can’t remember my user name or which email I signed up with?
Go to the login screen. Click on Forgot Your Password? The next page will have you enter your email address. A link will be sent to that email to reset your password.

What if I can’t remember which email I used?
If you enter the incorrect email, you’ll be told that it is an invalid user name or email.

What if I still can’t remember my user name or email?
Go to the Contact Us page and send us your name, city and state. We’ll contact you with the correct email so you can reset your password.

USING MY HOUSE IN THE CLOUD

How does My House In The Cloud benefit me?
You can store all your info relating to your house in one safe, secure location and always have access to it from anywhere in the world, from any laptop or mobile device.

Do I have to fill out everything on my cloud page?
No. Fill out as little or as much as you would like. You can always come back and add to it as you update your house.

What is the benefit in storing my info here instead of on my PC or laptop?
If your computer, laptop or mobile device isn’t backed up, you’ll lose any information you’ve saved. You’ll save time when you need things fast because My House In The Cloud provides a simple, easy way to categorize everything and access it from anywhere in the world, from any device.

Is there an APP I can use?
We are working on an app for My House in the Cloud. In the meantime, you can use the site which is optimized for any mobile device.

Is my info safe?
Go Daddy is the parent server for My House In The Cloud. We use Site Lock which is one of the most powerful website security solutions. It not only scans the website and cloud pages for security gaps, but detects malware that hackers could use to steal information, infect, or divert traffic.

What about an SSL certificate?
We use Go Daddy premium SSL certificate. An SSL certificate protects sensitive information by encrypting the data during transmission from your computer to the web server.